Provider Terms

These terms apply to professionals who register as Providers on DOMILO GROUP, in France as in Spain. They supplement the terms of use and constitute the terms applicable to "business users" within the meaning of Regulation (EU) 2019/1150 (see Article 12).

1. Independent status

The Provider carries out their activity completely independently. DOMILO GROUP is neither their employer nor their principal: there is no relationship of subordination between them, no exclusivity and no obligation to accept requests. The Provider freely sets their prices, areas and availability.

2. Registration requirements

To be visible to Clients, the Provider must:

• be an adult and lawfully carry out their activity: in France, a sole proprietorship, micro-enterprise or company with a valid SIREN/SIRET number; in Spain, a self-employed worker (autónomo, registered in the corresponding special scheme and in the census of entrepreneurs, with their NIF) or a company (with its CIF/NIF); or the equivalent in another European Union Member State;
• hold the qualifications, authorisations and insurance (including professional liability insurance) required for their services, including the regulated accreditations of certain trades (for example electricity, gas, air conditioning and refrigerant fluids) according to the country of service;
• complete their profile: activity, services offered, service area, availability, presentation;
• activate their payment account with our provider Stripe in order to receive their payouts;
• pass the identity verification: a photo of a valid identity document and a selfie taken through our verification provider, followed by a check that the business exists in the official registers.

The file is validated by the DOMILO GROUP team; the Provider is visible and receives requests only after validation. A file may be rejected with a stated reason; the Provider may then correct it and start again.

3. Proposals and services

The Provider responds to requests matching their services and area. Their Proposal (price, date, time) binds them if the Client accepts it. They perform the service with care, in accordance with industry standards, at the agreed time, with the equipment stated on their profile. At the end, they declare the service completed in the application with an accurate description and, preferably, photos.

4. Commission and payouts

DOMILO GROUP receives a commission of 17% of the price paid by the Client (barring a change notified in advance; the exact amount is shown in the application before each acceptance). The balance is paid into the Provider's payment account 7 days after payment, provided that the service has been validated by the Client or automatically validated, that no dispute is ongoing and that their payment account is active. The Provider remains responsible for their tax and social security declarations (see Article 11).

5. Cancellations and no-shows

A cancellation by the Provider results in a full refund to the Client and may give rise to a flat-rate penalty depending on the notice given (indicative scale: €5 more than 24 h before, €15 between 24 h and 6 h, €25 less than 6 h, €50 after the scheduled time). A service never declared within seven days of the scheduled date is cancelled and refunded, and constitutes a breach.

6. Reviews, reliability and sanctions

Clients rate Providers on five criteria; the average and the number of reviews are public and a recognition badge may be awarded to the best-rated Providers. A reliability score (100 at the start) changes according to established facts: good reviews (+), bad reviews, reports upheld by support, service not performed or never declared (−). Below 70 points, a warning is sent; below 40 points, or after several breaches within 90 days, or in the event of established damage or inappropriate behaviour, the account is suspended (7 to 14 days), with no new requests during that time. Serious or repeated breaches may lead to permanent exclusion. Every decision is reasoned and may be contested by writing to support@domiloapp.com.

7. Disputes

In the event of a report by a Client, the Provider is invited to give their version of the facts. Support decides on payment, a partial refund (the Provider is then paid pro rata) or a full refund. The refunded amount is deducted from the Provider's remuneration.

8. Prohibition of circumvention

It is prohibited to offer or accept payment outside the platform for a service obtained through DOMILO GROUP, or to exchange contact details in order to avoid the commission. Any breach may result in suspension or exclusion.

9. Data and confidentiality

The Provider processes Clients' data (address, contact details, access details) solely to perform the service and deletes it afterwards, in accordance with the GDPR. See the privacy policy.

10. Term and termination

The contract is concluded for an indefinite period. The Provider may close their account at any time (subject to ongoing services and disputes). DOMILO GROUP may terminate the contract on 30 days' notice, notified on a durable medium with a statement of reasons. It may suspend or terminate access without notice in the event of serious or repeated breach, fraud, risk to the safety of users or a legal or regulatory obligation; the decision is then reasoned and the Provider may contest it (Article 12).

11. Tax and social security obligations and income reporting (DAC7)

The Provider is solely responsible for their tax and social security obligations in their country (declaring their income, VAT / IVA, contributions, mandatory registration and insurance) and for invoicing their services. DOMILO GROUP does not take their place.

Pursuant to Directive (EU) 2021/514 ("DAC7"), DOMILO GROUP is required to collect and report annually to the tax authorities (in France, the Direction générale des finances publiques, which forwards the information to the Provider's State of residence, in particular Spain) information on Providers and the income received through the platform: identity, address, date of birth, tax identification number (SIRET / NIF), payout account, number of services and amounts. The Provider undertakes to provide and keep this information up to date; failing that, payouts may be suspended after reminders, as provided by law.

12. Transparency and fairness (European "P2B" Regulation)

• Ranking and access to requests. Requests are sent only to Providers whose service, service area and availability match and whose account is neither suspended nor awaiting validation. Proposals are presented to the Client with their price, the Provider's average rating and number of reviews, experience and time slot. No payment can improve a Provider's position.
• Decisions and reasons. Any restriction, suspension or termination is notified with a statement of reasons (established facts, elements of the reliability score), and the Provider may submit their observations.
• Changes to the terms. Changes to these terms are notified at least 15 days in advance; the Provider may terminate during that period.
• Data. The Provider has access to their requests, proposals, reviews, payments and statistics; Clients' data is communicated to them only to perform the service (see Article 9).
• Complaints. They may contest any decision by writing to support@domiloapp.com; a reasoned response is provided within a reasonable time. They may also have recourse to mediation with the specialised mediators identified for disputes between platforms and business users, a list of whom is provided on request at support@domiloapp.com.

13. Governing law and jurisdiction

These terms are governed by French law, subject to the mandatory provisions applicable to the Provider's activity in their country. Disputes fall within the jurisdiction of the competent courts of DOMILO GROUP's registered office, without prejudice to the Provider's right to bring proceedings before the court designated by law. The French and Spanish versions of this document are the reference versions (see Article 15 of the terms of use).