Customer Success Intern (Málaga)

About DomiloApp

DomiloApp is an app that connects clients with verified home-service professionals (cleaning, handyman work, beauty and wellness) in Málaga and along the Costa del Sol. Clients describe what they need and compare offers; payment is held until the client confirms the service, and every professional is verified before taking jobs.

How DomiloApp works

1. A client describes what they need at home: cleaning, repairs and handyman work, beauty or wellness.
2. Verified professionals near the client send their offers, and the client compares them with their ratings and reviews.
3. The app ranks professionals by how reliable they are: how often they answer, how fast, and what clients say about them.
4. Payment is held until the client confirms the service. The client has 72 hours to confirm, rate or report a problem.

Customer Success Intern (Málaga)

Clients only come back if they get answers quickly, and that depends on having enough good professionals in each town. In this internship you find them, explain DomiloApp clearly and honestly, and help them finish their registration until their profile is verified.

Your missions

• Contact professionals (phone, WhatsApp, e-mail) from our prospect tool, starting with Málaga, Marbella, Fuengirola and the towns around them.
• Explain DomiloApp simply and truthfully: how requests reach a professional, how payment is held until the client confirms, and how every professional is verified. No promises about income.
• Guide each professional through registration and document verification until the profile is approved.
• Follow up with those who stopped halfway, and record every contact in the tool. Anyone who asks not to be contacted again is respected.
• Report every week: people contacted, registered and verified, town by town, and what professionals ask or object to.

A typical week

Monday: choose the towns and the professionals to call this week from the prospect list. Tuesday to Thursday: calls, messages and short onboarding sessions with professionals who are signing up. Friday: follow-ups, notes in the tool, and the weekly report.

Tools you will use

• The prospect tool (CRM): a list of professionals to contact, with who has been called, written to, or asked not to be contacted.
• The DomiloApp registration: identity check, proof of activity and approval of the profile.
• Phone, WhatsApp and e-mail.
• A short weekly report shared with the founder.

Required

• Fluent English and Spanish (around C1), spoken and written.
• Excellent communication: you explain simply, listen well and adapt to the person in front of you.
• Comfortable with digital tools: spreadsheets, a CRM, WhatsApp and e-mail.
• Student in business, commerce, communication or management at a French school or university, with an internship agreement (convention de stage), for at least 3 months from 1 December.

Qualities we look for

• Proactive and autonomous: you propose, you do not wait to be told.
• Empathy and active listening with people who are busy and sometimes sceptical.
• Resilience: you take a refusal calmly and keep going.
• Rigour and organisation: every contact is recorded, every promise is kept.

A plus

• A first experience in sales, customer service or recruitment (student job, association, internship).
• Experience of living or studying abroad, or of working in a multicultural team.
• Knowledge of the local trades and of Málaga.

What you will learn

• How a marketplace wins its supply side, town by town.
• Selling something new to busy independent professionals.
• Working with a CRM and reporting on figures that matter.

Your goal

A weekly target we agree together: verified professionals per town.

Practical details

• Duration: from 3 months, starting on 1 December 2026.
• Place: Málaga.
• Compensation: paid internship, 700 € per month for a full-time schedule (35 hours a week).
• Open to students of French schools and universities: an internship agreement (convention de stage) signed with your school is required.

How we select

1. You send your CV and a short message by e-mail.
2. A short call (about 20 minutes), partly in English and partly in Spanish.
3. A small practical task related to the role.
4. We tell you our decision.