Booking a service at home should not mean chasing quotes by phone. Here is how it works in DomiloApp, from the first request to the confirmation.
Step 1: describe what you need
Choose the service (cleaning, handyman work or beauty and wellness), enter the address and pick the time. You can ask for a service as soon as possible until 4 pm the same day, or schedule a date at least two hours ahead, depending on the professionals available in your area. The app checks whether your address is covered before you fill in the details.
The more precise your description (size of the home, access, a few photos), the more accurate the offers will be.
Step 2: compare offers
Professionals near you send a price and a time slot. Compare their ratings and reviews, and ask questions in the in-app chat. Cancelling is free as long as you have not accepted an offer.
Step 3: accept, pay and confirm
When you accept an offer, you pay by card in the app. The money is held securely and is only released to the professional once the service has been confirmed. The price in the offer is the price you pay, with no hidden fees.
After the professional declares the service complete, you have 72 hours to confirm it, rate it or report a problem. If you do not respond, the service is confirmed automatically. If something went wrong, our support team reviews the evidence and decides on a payment, a partial refund or a full refund.
If you need to cancel
After an offer is accepted, the refund depends on timing: 100% more than 24 hours before the service, 90% between 24 and 6 hours, 70% less than 6 hours before and 50% after the scheduled time. If the professional cancels, you are fully refunded.
Who are the professionals?
They are independent professionals who sign up on the platform. Each one goes through an identity check (ID document and selfie), a check of their business and approval by our team before receiving requests. See what is available near you, for example home cleaning in Marbella or handyman services in Málaga.